Refund & Cancellation Policy

The short version

ThunderCV sells a one-time ₹49 download. There is no subscription, nothing auto-renews, and there is nothing to cancel. Because the file is delivered the moment you pay, we would rather fix a bad download than refund it — so every payment includes one free re-download within 3 days. We check for it before showing you any price, so you are never asked to pay twice for the same resume. Details in section 2.

1. What you are buying

• Premium download — ₹49. A one-time charge for a clean, watermark-free PDF, DOCX or JPG of your resume in a premium template. It includes one free re-download within 3 days (section 2) — two downloads in total per payment.
• ATS score — ₹29. A one-time charge for the compatibility check, in the builder or on a resume you already have. Included at no extra cost with any premium download, so most buyers never pay it separately.
• There is no recurring plan on ThunderCV, so there is no subscription to cancel and no card left on file. We never store your card details — payments are handled entirely by our payment gateway.

2. Your free re-download

Most problems people write to us about are not really refund requests. A date was wrong, a bullet had a typo, the wrong template was selected, or the file was saved somewhere it could not be found again. Refunding that helps nobody — you still need a resume. So we fix it instead.

Every payment includes one free re-download, valid for 3 days. No card is charged and no payment screen is shown. Correct your resume in the editor and download the new version — buy once, get it right.

You should never have to pay twice by accident. Before we show you any price, we check whether your payment already covers this download. If it does, you are taken straight to the file — you will not be sent to the payment page at all. On the device you paid from this happens automatically.

If you have switched device or cleared your browser data:

1. Open the editor and make your corrections.
2. Click Download, then “Already paid? Re-download free”.
3. Enter the same email address you used at checkout. That address is the promo code — there is no separate code to keep, and nothing to lose.

The limits, stated plainly so there are no surprises: it is one free re-download per payment, usable within 3 days of your original download, and it needs the email you paid with. That is two downloads in total per ₹49. Once used, the offer is spent — so make your corrections first, then download.

It unlocks the download for the resume you are working on now; it does not retrieve an old file from our servers, because we do not keep one unless you explicitly asked us to save it. Past 3 days, if the free re-download is already used, or if you paid with a different address, contact us — we would still rather help than argue.

3. When we refund

We refund in full, no questions asked, in these cases:

• You were charged and got no file. If the payment succeeded but the download never worked, and the re-download above does not resolve it.
• You were charged more than once for the same download. We refund every duplicate.
• Money left your account but the order failed. This is usually a gateway authorisation that was never captured, and it reverses on its own within 5–7 working days. Tell us anyway and we will chase it.
• You were charged the wrong amount. We refund the difference.

4. When we usually do not refund

The file is delivered instantly and cannot be returned, so a completed download is generally not refundable — in particular:

• You downloaded the file successfully and then changed your mind.
• You want to fix or change the content. Use the free re-download in section 2 — that is exactly what it is for. If it is already used, tell us what happened.
• You did not get the job. We help you present your experience; we cannot promise a hiring outcome, and no resume tool honestly can.
• An employer's applicant tracking system rejected or misread the resume. Our ATS score is guidance, not a guarantee — every ATS parses differently. It is included with every premium download, and the free re-download in section 2 covers fixing whatever it flags.

None of this is meant as a wall. If your situation is genuinely not covered above, write to us and explain — we read every message ourselves.

5. How to request a refund

Use our contact page within 7 days of the payment and include:

• the payment reference — it starts with pay_ and is shown on screen the moment your payment succeeds, with a button to copy it. If you have lost it, tell us the date and amount instead and we will find the payment;
• the email address and amount you paid; and
• one line on what went wrong.

We reply within 2 working days. Approved refunds are submitted to the payment gateway immediately and reach the original payment method — the same UPI account, card or bank account you paid from — typically in 5–7 working days. That last leg is your bank's timing, not ours; we cannot refund to a different account than the one that paid.

6. Before you pay

You should not have to rely on a refund policy to feel safe spending ₹49. Everything below is free and needs no payment or sign-up:

• Building and editing your whole resume, in any of the 19 templates.
• A live preview of the exact page you will get, before you pay.
• The JD matcher, the cover letter generator, and unlimited editing.

Build the whole resume, look at it, and pay only if you want a premium template.

7. Chargebacks

If something has gone wrong, please write to us before raising a dispute with your bank. A chargeback on a ₹49 order costs us many times the order value in gateway fees, and we will almost always have solved the problem faster than the dispute process would. We have never refused a genuine refund.

8. Changes to this policy

We may update this policy; the “last updated” date above always reflects the current version. The policy that applies to your purchase is the one published on the day you paid.